This Privacy Policy Rumany's website (rumany.com), mobile application, and all associated services. When you RumanyThis policy applies whenever you register, log in, or use any service on the platform.
This is not a document packed with legal jargon — it's a straightforward commitment explaining how your data is handled with us. We believe transparency is the foundation of real protection.
If you have any questions about any part of this policy, RumanyFeel free to ask our support team — no question is too small.
Rumany Data is collected in two ways — what you provide directly, and what is generated automatically as you use the platform.
| Data Type |
What's Included |
Why it is collected |
| Identity |
Full name, date of birth, national ID number |
KYC verification, age confirmation |
| Contact |
Mobile number, email address |
Account access, notifications |
| Financial |
Payment method reference number |
Transaction processing, fraud prevention |
| Technical |
IP address, device type, browser |
Security and service quality improvement |
| Usage |
Gaming history, betting patterns |
Responsible gaming monitoring |
Full payment card numbers or bank account details Rumanyis never stored on our servers. This data is deleted as soon as the transaction is complete.
Rumany Collected data is used only for specified purposes. No data is processed unnecessarily.
- Account management: Your data is used for registration, login, and account security.
- Service delivery: Your data is needed to process bets, handle payments, and distribute bonuses.
- Fraud prevention: Data is used to detect multiple accounts and flag suspicious transactions.
- Responsible Gaming: To detect unusual betting patterns and provide timely support to members.
- Legal compliance: To meet the requirements of the Curaçao Gaming Authority and applicable law.
- Service Improvement: To analyse user experience and improve the platform.
⚠️
Please note: Rumany Never sells your information to advertisers or shares it with third parties for marketing purposes.
Rumany Your data is shared only to a very limited extent and for specific purposes. The circumstances in which data may be shared are as follows:
- Payment processors: The necessary information is shared with payment providers such as bKash and Nagad to process transactions. These providers are bound by their own privacy policies.
- KYC Verification Services: Documents are sent to an international identity verification body — for verification purposes only.
- Legal authorities: Information may be disclosed when legally required to do so by a court order or a lawful request from law enforcement authorities.
- Game providers: Session data is shared with game providers such as Evolution and Pragmatic Play solely for the purpose of operating their games.
Your data is not shared for any reason beyond those stated above. Partner organisations Rumanyare bound by the same strict data protection agreements as .
Rumany Cookies and similar technologies are used. These are stored as small files on your device and help improve the platform's functionality.
✅ Essential cookies
To maintain login sessions and verify security. The platform cannot function without these.
📊 Analytics cookies
To understand which pages you spend the most time on and which features are used most. Can be disabled.
🎯 Preference Cookies
To remember your language preference and display settings. These help improve your experience.
🚫 Advertising cookies
Rumany No third-party advertising cookies are used.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.
Rumany Your data is not retained longer than necessary. However, certain data must be kept for a defined period due to legal requirements:
- Active account data: retained for as long as the account remains active.
- Financial transaction records: 5 years from the date of last transaction (in accordance with international financial regulatory requirements).
- KYC documents: retained for up to 5 years after the end of the relationship.
- Betting history: automatically and formally deleted after 3 years.
- After account closure: all personal data is deleted once mandatory retention periods have expired.
You may request the deletion of specific data. However, data subject to legal retention obligations may not be immediately removable.
RumanyAs a member, you have several important rights over your own information. To exercise them, contact our support team.
Right to know
Rumany You can request a full list of what personal information we hold about you.
Right to rectification
You can request corrections to any inaccurate or outdated information. Updates are typically processed within 48 hours.
Right to Deletion
After closing your account, you can request deletion of your data — anything outside mandatory legal retention obligations will be removed.
Right to restriction of processing
You can ask us to stop processing your data for specific purposes, such as marketing communications.
Right to Access Data
You can request a downloadable copy of the data we hold about you.
Rumany We do not, and will not, knowingly collect any data from anyone under the age of 18. Age verification is mandatory at the time of registration.
If a minor's data has been collected inadvertently, the relevant account will be closed and the data deleted as soon as this comes to our attention. If you have any information regarding this, please contact support@rumany.com.
Rumany We reserve the right to update this Privacy Policy when necessary. If significant changes are made, registered members will be notified via email or in-app notification.
The date of the last update is shown at the top of this policy. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please contact our Data Protection team: support@rumany.com
For Privacy-Related Requests Rumany We typically respond within 30 business days. For urgent matters, please reach out via live chat.
FAQs
Changing your mobile number is handled with extra care since it serves as the primary identifier for your account. For security reasons, you cannot update it directly in your profile settings — in this case, RumanyContact us via live chat or at support@rumany.com. An OTP will be sent to your old number, and your new number will also be verified. Once your identity is confirmed against your KYC documents, the number will be updated. This process is typically completed within 24 hours. If you no longer have access to your old number, please submit a request with your national ID.
This is most often caused by a new version of the app being available. First, RumanyDownload the latest APK from 's official website, or update via the Play Store. Once updated, close the app and reopen it. If that doesn't work, clear the app cache — go to Settings > Apps > Rumany > Clear Cache. If the app won't open at all, uninstall it and reinstall fresh. If the problem persists after all of this, visit rumany.com in your mobile browser and log in — the mobile browser version is fully functional. Then let us know via Live Chat and our technical team will assist you promptly.